Thursday, September 07, 2006
Noni's happy ending
She took her computer in to the computer dude this morning. This is a service her boss has used before, so she was sure to throw her boss's name around (he's a bigwig). The guy gave her a fifteen minute harangue on what junk Dell, Gateway, HP, etc. are. She probably agreed. Before she had left he was already working on trying out a new power source for it. She crossed her fingers and went back to work. While she waited she felt that awful dread you get when you know you're about to get hit with a big bill.

An hour later he calls her back and says it's fixed. It was the power source and the cost is $39.95 for the part and $10 for labor. You can imagine she breathed a big sigh of relief. So Dell was right about it being either the power source, the motherboard, or the processor. But it cost mom $50 just to talk to them about it. She would have had to order the part and wait for it, then install it herself with phone guidance.

I think the computer guy just found himself a new customer.
Written at 6:04 PM by Highlandgal.
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